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Complaint Policy - Book Costa Rica    
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Complaint Policy

Complaint Policy

  • Prostitution or child abuse
  • Drug sale
  • Extraction and illegal captivity of animals and wild plants and/or archaeological pieces
  • BookCostaRica, does not promote or sell hotels, attractions, or places that have been identified as organizers of the above-mentioned activities
  • Any guide or BookCostaRica collaborator must denounce internally, any of the items related to prostitution, child abuse, drug and extraction and illegal captivity of animals and wild plants and/or archaeological pieces for sale.
  • Communicate internally with the Department of operations and then contact any of the offices to report the incident to the following numbers.
  • In case allegations against child abuse or child age to phone 800 8000 645 or at the following numbers 22953315 – 22953316 – 22953317 opening hours 07: 30 a.m.-4: 30 p.m. Monday through Friday.
  • In case Police Control reports, drug 800 8000 645 or the following numbers 22953347 opening hours 07: 30 a.m.-4: 30 p.m. Monday through Friday.
  • If complaints of extraction and illegal captivity of animals or wild plants to the environmental auditor of Minae 2233-4533 opening hours 07: 00 a.m. to 4: 00 p.m. Monday to Friday.
  • If complaints of extraction and illegal archaeological pieces report to 2243-4221. Monday to Sunday from 09:15 a.m. to 4:45 p.m.
  • In case of pollution please contact the environmental auditor of Minae 2233-4533 opening hours 07: 00 a.m. to 4: 00 p.m. Monday to Friday. Or contact the local municipality’s office
  • General Complaints 1192.
  • Where the complaint is made is recommended to record the call
  • Detail the place, time and date