Complaint Policy
- Prostitution or child abuse
- Drug sale
- Extraction and illegal captivity of animals and wild plants and/or archaeological pieces
- BookCostaRica, does not promote or sell hotels, attractions, or places that have been identified as organizers of the above-mentioned activities
- Any guide or BookCostaRica collaborator must denounce internally, any of the items related to prostitution, child abuse, drug and extraction and illegal captivity of animals and wild plants and/or archaeological pieces for sale.
- Communicate internally with the Department of operations and then contact any of the offices to report the incident to the following numbers.
- In case allegations against child abuse or child age to phone 800 8000 645 or at the following numbers 22953315 – 22953316 – 22953317 opening hours 07: 30 a.m.-4: 30 p.m. Monday through Friday.
- In case Police Control reports, drug 800 8000 645 or the following numbers 22953347 opening hours 07: 30 a.m.-4: 30 p.m. Monday through Friday.
- If complaints of extraction and illegal captivity of animals or wild plants to the environmental auditor of Minae 2233-4533 opening hours 07: 00 a.m. to 4: 00 p.m. Monday to Friday.
- If complaints of extraction and illegal archaeological pieces report to 2243-4221. Monday to Sunday from 09:15 a.m. to 4:45 p.m.
- In case of pollution please contact the environmental auditor of Minae 2233-4533 opening hours 07: 00 a.m. to 4: 00 p.m. Monday to Friday. Or contact the local municipality’s office
- General Complaints 1192.
- Where the complaint is made is recommended to record the call
- Detail the place, time and date